All orders are processed at and shipped from our factories in China. Orders are packed and shipped on Monday-Friday only. All stock orders are shipped within 1-7 working days from the order date. Orders placed on the weekend and select holidays are processed on the next business day. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders without of stock items may take an additional 5-15 business days to process and ship. After shipped, you can track the parcel on the following website and tracking information will be available within 1-5 days. please visit: www.17track.net/en
Customs & Tax
When ordering from Vasilisa Y The Label, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Vasilisa Y The Label cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.
In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.
Please see below and the following table is meant to give a general overview of the shipping times to the most frequent delivery destinations.