Frequently Asked Questions
Q: How to get a coupon code?
A: Please see below, scroll down our page and then you can see "Subscribe to our emails" as below image, please enter your email and press "enter", a coupon code message will be sent to your email automatically!
Q: How to choose your size?
A: Please strictly follow the size chart to select the size. Do not select directly according to your habits. The size may have 1-3cm differs due to manual measurement and different batches. Please note when you measure.
Q: Will the color I see be the color I received?
A: All images are taken of the item you will be receiving. Images are professionally edited to color match as best as possible. However, due to different screens, color contrast displays, shooting angle, and lighting, colors may vary slightly. These do not belong to the quality problem. Hope you can understand! BTW, if it is light-colored clothes, please wear light-colored underwear inside, thanks for your understanding!
Q: Free shipping?!
A: 1 item US$15 shipping fees and Order over US$80 FREE shipping worldwide
Q: How can I track my parcel?
A: You can track your parcel on the following website using your tracking number: www.17track.net/en
Q: How long does international shipping take?
A: Package generally arrive in most countries in 10-25 days. Or you can visit our Shipping Policy or see below estimated delivery time table.
Q: Why hasn’t my parcel arrived yet?!
A: Please support more if your parcel is experiencing late delivery (some parcels have been delayed of a month!) as we all need to thanks to COVID-related pressures on the postal system and other delivery services. Thanks once again for your understanding!
Q: Can I get full refund?
A: Full refund if you receive a defective item, wrong item or don't receive the order.
Please choose wisely, as we DO NOT offer refunds for change of mind or you buy the wrong size or you picked the wrong color or the item doesn't fit or you find cheaper products elsewhere or sale or discounted items.
Q: Customs & Tax?
A: When ordering from Vasilisa Y The Label, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Vasilisa Y Clothing cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.
In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.
If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.
A: For wholesales, we will offer wholesales prices and free express shipping which only takes 7-10 days to arrive. Please contact: firstname.lastname@example.org
A: Product prices fluctuate on a daily basis due to various reasons:
Costs from our suppliers and manufacturers may fluctuate due to supply and demand. Promotions are launched on a daily basis and therefore may result in products having different prices at different periods in time.
For sale items, prices may change during the sale period at any time without notice.
As prices may change frequently, we will only honor the price indicated on the website at the time of ordering. Requests for refund of price differences will not be entertained after an order has been placed.
Vasilisa Y The Label does not have a price-matching policy at the moment. However, we constantly work towards maintaining competitive pricing for our products.
Q: No Bargain
A: Our store runs in low profit and declines to bargain. Plus we offer customer free shipping when purchasing two or more item.